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Customer Service

Payment

1. Accepted Payment Methods
We accept a variety of payment methods to give you flexibility and convenience during checkout:

  • Credit/Debit Cards: We accept major credit and debit cards, including Visa, MasterCard, American Express, and Discover.
  • PayPal: You can choose to pay via PayPal for secure and easy transactions.
  • Apple Pay / Google Pay: We support Apple Pay and Google Pay for customers who prefer mobile wallet payments.
  • Additional Payment Methods: Depending on your location, we may offer additional payment options during checkout (e.g., local payment gateways).

2. Payment Security
We take payment security seriously and have implemented various measures to protect your sensitive information:

  • Encryption: Our website uses Secure Socket Layer (SSL) encryption to protect your payment details during transmission.
  • Third-Party Payment Processors: Payments are processed through trusted third-party gateways (e.g., PayPal, Stripe). We do not store your payment information on our servers.
  • Secure Transactions: All payment transactions are processed on secure, PCI-compliant servers to ensure the protection of your financial data.

3. Payment Authorization
When you place an order, your payment will be authorized before we proceed with processing. If there are any issues with the authorization, we will notify you. If we are unable to process your payment, we may need to cancel the order or ask you to provide an alternative payment method.

  • Payment Confirmation: You will receive a confirmation email once your payment has been successfully processed.
  • Order Processing: Your order will be processed and shipped once payment authorization is confirmed.

4. Taxes
Sales tax will be applied to your order based on the delivery address and the applicable state or local tax rates. You will be informed of the total tax amount during the checkout process.

  • Sales Tax: Sales tax is calculated based on the tax rate of the state or locality to which the product is shipped.
  • International Orders: For international orders, customers may be required to pay customs duties, import taxes, or other fees upon delivery. These fees are the responsibility of the customer and are not included in the product price or shipping charges.

5. Currency
All transactions are conducted in U.S. Dollars (USD). If you are located outside the United States, the exchange rate between USD and your local currency will be determined by your payment provider (e.g., credit card issuer or PayPal).

6. Payment Issues & Disputes
If you experience any issues with your payment, or if you need to dispute a transaction, please contact our customer service team. We will assist you in resolving the matter promptly.

  • Failed Payments: If your payment fails, you will be notified and may need to verify your payment details or try an alternative payment method.
  • Disputes: If you wish to dispute a charge, please contact us within 30 days of the transaction. We will work with you to resolve any payment-related issues.

Returns

Soul Garden Crystal Return and Exchange Policy

Dear Customer,

Thank you for shopping with Soul Garden Crystal! We are dedicated to providing you with exquisite crystal jewelry and high-quality accessories to enhance your shopping experience. To ensure your satisfaction, we’ve outlined our return and exchange policy below.

1. Return and Exchange Policy

At Soul Garden Crystal, we want to make sure you’re completely happy with your purchase. If you’re not fully satisfied, we offer a 7-day return and exchange policy. Please note that the following conditions apply for returns and exchanges:

  • The product must be unused, in its original condition, and undamaged.
  • The product should include all original packaging, tags, and accessories.

2. Return and Exchange Conditions

Our crystal jewelry and accessories are carefully designed and handcrafted with the highest quality. We understand that every customer has unique needs, and we want to offer flexibility with our return and exchange policy. However, for hygiene and safety reasons, used or damaged items cannot be returned or exchanged.

3. Return and Exchange Process

  1. Contact Us: If you wish to return or exchange an item, please reach out to us via our official email: soulgardencrystal@outlook.com.
  2. Provide Necessary Information: When contacting us, please include your order number, photos or videos of the item, and a description of the issue. We will process your request as quickly as possible.
  3. Return and Exchange:
    • If the item arrives damaged during shipping, we will cover the return shipping costs.
    • If the return or exchange is due to personal dissatisfaction with the product, the return shipping costs will be the responsibility of the customer.
    • Once your return or exchange request is confirmed, we will provide you with the return address. If an exchange is required, we will ship the replacement product as soon as possible.

4. Damaged or Defective Items

If you receive a damaged or defective item, please contact us within 7 days of receiving your order, providing your order number and photos or videos of the issue. If the damage or defect is our fault, we will provide a free replacement or repair, depending on the situation.

5. Contact Us

If you have any questions or need assistance with a return or exchange, please feel free to contact us:

Email: soulgardencrystal@outlook.com
Please include your order number and relevant images in your message. Our customer service team is here to assist you.

6. Thank You for Your Understanding and Support

Thank you for choosing Soul Garden Crystal! We believe that each piece of jewelry carries the energy and beauty of nature, and we hope our products bring healing, balance, and growth to your life. Your satisfaction is our top priority, and we will continue to provide the best products and service possible.

We appreciate your trust and support and wish you a wonderful shopping experience!

Shipping

We strive to process all orders promptly. However, shipping times may vary depending on the carrier and your location. Please refer to the general shipping details below:

Shipping Time: Our goal is to deliver within 5-8 business days. Delivery time depends on the shipping method selected and your location.

International Shipping: We currently offer international shipping to select countries/regions. Shipping times and fees vary depending on the destination.

Shipping Delays: While we make every effort to ensure timely delivery, shipping delays may occur due to weather, holidays, or carrier issues. Thank you for your understanding and patience.

Quality & Safety

If you receive a damaged or defective item, please contact us immediately. We will arrange for a replacement or issue a refund, depending on your preference. We may ask you to provide photos of the damage to process your claim.

  • How to Report Damage: Send an email to [Your Customer Service Email] with your order number, a description of the issue, and photos of the damaged item(s).
  • Resolution: We will offer a resolution based on the nature of the damage, including a full refund or sending a replacement.

Product Care

CRYSTAL CARE
1.Regularly demagnetize and recharge energy.
2.Avoid exposure to high temperatures and direct sunlight,as it may cause the crystal color to fade.
3.Keep away from chemicals.
4.Store individually to prevent collisions.

FAQ

We strive to process all orders promptly. However, shipping times may vary depending on the carrier and your location. Please refer to the general shipping details below:

Shipping Time: Our goal is to ship within 3-8 business days. Delivery time depends on the shipping method selected and your location.
Domestic Shipping: Standard shipping typically takes 5-8 business days. Expedited shipping options are available at checkout.
International Shipping: We currently offer international shipping to select countries/regions. Shipping times and fees vary depending on the destination.
Shipping Delays: While we make every effort to ensure timely delivery, shipping delays may occur due to weather, holidays, or carrier issues. Thank you for your understanding and patience.

Return to our homepage, click “Track Your Orders,” and enter your tracking number.