Soul Garden Crystal Return and Exchange Policy

Dear Customer,

Thank you for shopping with Soul Garden Crystal! We are dedicated to providing you with exquisite crystal jewelry and high-quality accessories to enhance your shopping experience. To ensure your satisfaction, we’ve outlined our return and exchange policy below.

1. Return and Exchange Policy

At Soul Garden Crystal, we want to make sure you’re completely happy with your purchase. If you’re not fully satisfied, we offer a 7-day return and exchange policy. Please note that the following conditions apply for returns and exchanges:

• The product must be unused, in its original condition, and undamaged.
• The product should include all original packaging, tags, and accessories.

2. Return and Exchange Conditions

Our crystal jewelry and accessories are carefully designed and handcrafted with the highest quality. We understand that every customer has unique needs, and we want to offer flexibility with our return and exchange policy. However, for hygiene and safety reasons, used or damaged items cannot be returned or exchanged.

3. Return and Exchange Process

1. Contact Us: If you wish to return or exchange an item, please reach out to us via our official email: soulgardencrystal@outlook.com.
2. Provide Necessary Information: When contacting us, please include your order number, photos or videos of the item, and a description of the issue. We will process your request as quickly as possible.
3. Return and Exchange:
   • If the item arrives damaged during shipping, we will cover the return shipping costs.
   • If the return or exchange is due to personal dissatisfaction with the product, the return shipping costs will be the responsibility of the customer.
   • Once your return or exchange request is confirmed, we will provide you with the return address. If an exchange is required, we will ship the replacement product as soon as possible.

4. Damaged or Defective Items

If you receive a damaged or defective item, please contact us within 7 days of receiving your order, providing your order number and photos or videos of the issue. If the damage or defect is our fault, we will provide a free replacement or repair, depending on the situation.

5. Contact Us

If you have any questions or need assistance with a return or exchange, please feel free to contact us:

Email: soulgardencrystal@outlook.com
Please include your order number and relevant images in your message. Our customer service team is here to assist you.

6. Thank You for Your Understanding and Support

Thank you for choosing Soul Garden Crystal! We believe that each piece of jewelry carries the energy and beauty of nature, and we hope our products bring healing, balance, and growth to your life. Your satisfaction is our top priority, and we will continue to provide the best products and service possible.

We appreciate your trust and support and wish you a wonderful shopping experience!